ServiceDock helps brick-and-mortar businesses thrive in a digital world by transforming how they manage customer experience and service.
Feedback
We leverage the messaging apps consumers love using to:
- capture 3 times more customer feedback in physical locations than web forms do;
- provide you with real-time notifications of negative comments; and
- empower you to follow up before the customer posts a review online or shares their thoughts with friends.
Service
We also facilitate location-specific messaging, so:
- customers can engage with the staff in the local outlet of their favourite retail or hotel chains;
- your local staff can build rapport with customers pre and post-sale/visit;
- messages directed at head office (e.g. tweets) can be transferred to local managers who can then interact with customers directly.
Download the ServiceDock app now to start improving customer experience, loyalty and advocacy across your retail, food service or hospitality business.